potlitique de confidentialité

Privacy Policy

Who Are We?

Our website address is: https://les-volets-verts.fr.

Collection of Personal Data – Online Purchases

When you purchase a product (e.g., a gift card) on our website, we collect the information necessary to process your order, including:

Your first and last name.
Your email address.
Your payment information (securely processed via our payment service providers).
Your postal address (if applicable).

These data are used to:

Process your order and send you a confirmation.
Respond to your questions or requests related to your purchase.
Fulfill our legal obligations (e.g., record-keeping for invoices).

Collection of Personal Data – Guesthouse Reservations

When you book a guesthouse room through our site, we collect certain personal data necessary to manage your stay, including:

Your first and last name.
Your contact details (email address and phone number).
Your payment information (securely processed through a payment service provider).
Details of your reservation (check-in date, length of stay, specific requests).

These data are used to:

Manage your reservations (confirmation, modifications, cancellations).
Contact you before, during, and after your stay if necessary.
Process payments and issue invoices.
Respond to your requests or feedback regarding your stay.
Comply with legal obligations (e.g., registering guests as required by local regulations).

Data Retention Period – Guesthouse Reservations

Information related to reservations and payments is retained for legal and accounting purposes for a period of 10 years.
Contact details provided for non-marketing communications related to your stay are deleted after 2 years unless you return or consent to other uses (e.g., receiving a newsletter).

Your Rights and Data Related to Guesthouse Reservations

In addition to the rights described below, please note:

You have the right to request the deletion of your data after your stay, except for information necessary for legal obligations (such as invoicing).
If you wish to receive our offers or updates, you must provide explicit consent.

Sharing Data with Third Parties

For our guesthouse services, your data may be shared with:

Third-party booking platforms (if you book through an external site like Booking.com). In such cases, their own privacy policy also applies.
Secure payment services (to process your payments).
Local administrations (if required, for registering guests, such as in guest logs).

Optional Section – Marketing and Special Offers

If we collect email addresses to send special offers or newsletters about our guesthouse services, we ensure that:

A checkbox is available to obtain your explicit consent.
Users can unsubscribe at any time via a link in each email or by contacting us directly.

Comments

When you leave a comment on our site, the data entered in the form, as well as your IP address and browser user agent, are collected to help us detect spam comments.

An anonymized string created from your email address (called a hash) may be sent to the Gravatar service to check if you are using it. The Gravatar privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture will be publicly visible next to your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the site can download and extract location data from these images.

Cookies

We use cookies to enhance your user experience. For example:

If you leave a comment, you can choose to save your name, email address, and website in cookies for future convenience. These cookies expire after one year.
When you log in, cookies are used to remember your preferences and session.

For more details, please see our cookie banner.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, etc.). Embedded content from other websites behaves as if the visitor has visited the other website directly. These websites may collect data about you, use cookies, embed third-party tracking, and monitor your interaction with the embedded content if you have an account and are logged into that website.

Use and Transmission of Your Personal Data

Your personal data is shared only with service providers necessary to:

Process your orders (e.g., online payment solutions).
Ensure the security of the website (e.g., spam detection services).

We do not sell or share your personal data for unrelated commercial purposes.

Data Retention Period

Order data is retained for the duration required for legal and accounting management, typically 10 years.
Comments and their metadata are retained indefinitely to facilitate exchanges on the site.
Client accounts (if applicable) remain active until deleted upon your request.

Your Rights

Under the GDPR, you have the following rights:

Access: Receive a copy of the personal data we hold about you.
Rectification: Request corrections to inaccurate data.
Deletion: Request the deletion of your personal data (except for legal obligations).
Portability: Obtain your data in a structured format.

To exercise your rights, contact us at: lesvoletsverts.aude@gmail.com.

Data Security

We take measures to protect your personal data, including:

Using secure connections (SSL).
Secure storage of sensitive data.

Changes to This Policy

This policy may be updated to reflect legal or technical changes. We encourage you to review it regularly.

Contact

For any questions about this policy or to exercise your rights, you can contact us at: lesvoletsverts.aude@gmail.com.